Terms of Service

Last updated September 8, 2026

These terms apply when you install or use HelpHQ ("the Service"), operated by DreamCo. By installing HelpHQ on your Shopify store, you agree to them.

The service

HelpHQ is a customer support tool for Shopify merchants. It collects messages from your customers, presents them as tickets inside your Shopify admin, and sends your replies by email.

Your account

You need an active Shopify store to use HelpHQ. You are responsible for activity under your account, including that of staff you give access to.

Acceptable use

You agree not to use HelpHQ to:

• Send unsolicited bulk email or marketing messages
• Break any law, or infringe anyone's rights
• Attempt to gain unauthorised access to the Service or to other merchants' data
• Interfere with the Service, including by placing unreasonable load on it

HelpHQ is for replying to customers who contacted you. It is not a marketing tool, and using it as one may result in suspension.

Your data

Your data stays yours. We claim no ownership of your tickets, messages, or help center content. We process it only to provide the Service, as described in our Privacy Policy.

You are responsible for having a lawful basis to process your customers' personal data, and for your own privacy obligations to them.

Plans and billing

HelpHQ offers a free plan and paid plans. Paid plans are billed monthly through Shopify and appear on your Shopify invoice. Prices are in US dollars and exclude tax unless stated.

Paid plans renew automatically until cancelled. You can cancel at any time by uninstalling the app or changing your plan; your plan stays active until the end of the billing period. Because billing runs through Shopify, refunds are handled under Shopify's billing terms.

We may change prices. Existing subscribers will be given at least 30 days' notice by email before a change takes effect.

Email delivery

HelpHQ sends email on your behalf. We cannot guarantee every message is delivered, as delivery depends on recipient mail servers, spam filtering, and factors outside our control.

Availability

We work to keep HelpHQ available but do not promise uninterrupted service. We may take the Service down for maintenance, and will try to give notice where a planned interruption is significant.

Third-party services

HelpHQ works alongside Shopify, and optionally with Slack. Those services have their own terms, and we are not responsible for their availability or conduct. HelpHQ is not affiliated with or endorsed by Shopify Inc.

Cancellation and termination

You can stop using HelpHQ at any time by uninstalling it. We may suspend or terminate access if you materially breach these terms, or if required by law.

After uninstalling, your data is deleted within 90 days. Export anything you want to keep before you uninstall.

Disclaimer and liability

The Service is provided "as is", without warranties of any kind to the extent permitted by law. We are not liable for indirect, incidental, or consequential losses, including lost profits, lost sales, or lost data.

Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim arose.

Nothing in these terms limits liability that cannot lawfully be limited.

Changes to these terms

We may update these terms. If a change is material, we will notify merchants by email before it takes effect. Continuing to use HelpHQ after that point means you accept the updated terms.