One price. No surprises.
No per-ticket fees, no charge per person, and no bill that grows in the month you can least afford it.
- ✓Contact forms on your storefront
- ✓Shared inbox in your Shopify admin
- ✓Order and customer context
- ✓Two-way email
- ✓Help center articles
- ✓Everything in Free, without the cap
- ✓Multiple contact forms
- ✓Slack notifications
- ✓Internal notes and activity history
- ✓Priority sorting and filters
- ✓Everything in Starter
- ✓Assign tickets to staff
- ✓Reply from a Slack thread
- ✓Per-agent reporting
- ✓Alerts when a ticket breaches 24 hours
- ✓Business hours and away messages
Why there are no overage fees
Most helpdesks price by ticket volume. When you exceed your tier, they charge per extra ticket. It sounds reasonable until you notice when it fires: a shipment gets delayed, two hundred people write in at once, and your support bill goes up in the same week your reputation is taking a hit.
We would rather you upgrade because you have outgrown a plan than because you had a bad month. So the free plan is a soft limit \u2014 going over 50 tickets never stops your customers reaching you. We tell you, and you upgrade when it suits.
About the Team plan
It is listed because it is being built, not because you can buy it yet. Assignment, Slack replies, per-agent reporting and SLA alerts are in progress; the plan appears here so you can see where the product is going before committing to it.
Nothing currently in Starter will move up into it. What you buy today stays where it is. Moving a feature into a higher tier after people have paid for it is the kind of thing that earns a one-star review, and rightly.
Questions about billing
Billing runs through Shopify and appears on your normal Shopify invoice. Cancel by uninstalling; your plan stays active until the end of the period. See the FAQ or email support@helphq.app.